SHIPMENTS
Active and detox boxes and all local to California shipment orders are shipped via Fed Ex overnight express and may arrive as early as 10am. However, shipping is out of the control of Mel’s Naturals and thus, your package could arrive later in the day. Mel’s Naturals does not guarantee a specific arrival time. Cleanses and salads must be refrigerated immediately upon arrival. We recommend freezing your soups and drinks for extended freshness, until ready for use and thawing the night before.
Snack boxes and immunity boxes are shipped via ups ground and arrive within 2-3 business. Please check your tracking as we are not responsible for boxes after they are left on your door and marked delivered. We always recommend freezing your Mel’s Naturals snacks, no-pudge fudge and muffin-minis for the most extended shelf life.
ORDERS
Once your order is confirmed there are no refunds. If you need to change or cancel your order, you must notify us at least 72 hours prior to your start date in order to apply your credit towards another cleanse date.
For example, if you are scheduled for a Monday start date, you must inform us of changes by 9am Friday. We will give you a credit to use at any available time in the following 6-month period. We do not offer refunds or credit for cancellations made less than 72 hours prior to your start date. We also do not offer refunds or credit if you cancel during your cleanse.
LOCAL DELIVERY
Mel’s Naturals currently ships snacks, Detoxes, Active and juice boxes to all residential and commercials addresses in California. We do not currently ship nation wide, but hope to do so in the near future.
Most orders process within 1 business day of when they are placed. You will receive a shipping confirmation with tracking information once your order ships.
Shipping and handling costs may vary depending on the rates offered by our shipping carriers and your shipping location.
We currently offer delivery to residential locations for a small delivery rate of $10.00 in the local San Diego areas of East County, Central and Mission Valley, Downtown, Point Loma, Beach areas, La Jolla & Del Mar. Delivery rates may vary depending on your mile radius from our kitchen in Alpine, CA. Deliveries are made on Monday Tuesdays and Thursdays.
CHALLENGE PROGRAM
Mel’s Naturals is not responsible for any injuries while using our workout programs. Please use your best judgement and if you are physically unable to do certain moves then do not push yourself over your limits. Always consult your physician before doing any new program especially if you have any prior injuries.
